Support

Help and response times

Version 1.0 (20 September 2026). This is what you may expect from us; it is also in the terms.

1. First by yourself

Something in a room? The owner and moderators of that room are the first point of contact (the “Report” button on a message or participant).
Account, signing in, data: My privacy (sign out on devices, export, delete).
Payments and subscriptions: My subscription (invoice, cancelling, payment method).

General: address follows before the public launch. First reply within 48 hours on working days; a solution or a clear next step within 5 working days.
Owners of an organisation room : priority channel (visible on My rooms), first reply within 8 hours on working days.
Disruptions that affect everyone (chat, signing in, payments): we work on them until they are fixed and report the status in the rooms involved; no individual replies during the disruption.
Put in your mail: your screen name and the room, what you did, what happened, and the time. Never include your sign-in code.

Every decision (removed message, suspension, block) has a reason that you get to see. You can appeal once via the button next to the decision; another person reviews it again within 5 working days.
Reports about illegal content (Digital Services Act) can be made via “Report” or via the general address with the subject “DSA report”; you receive a confirmation and the decision with its reason.

Mail address follows before the public launch with the subject “Security”. We confirm within 2 working days, keep you informed and name you (if you want) with the fix.
Responsible disclosure: do not view or copy other people's data, do not cause a disruption, do not publish anything before the fix (at most 90 days). Then we will not report you to the police.

No access to other people's messages, not even on request; only what a room's moderation queue already contains.
No recovery of a deleted account: deleting is final (after the 7-day reconsideration period).
No telephone support; it is a small team. In a major incident we put a status message on the home page.